Welcome to Sun4U Direct

For existing bookings call: 0844 482 4305

Welcome to a new holiday concept. Sun4udirect.com offers a new concept in holidays bringing unbeatable choice and value.

Why Sun4udirect.com?
Created with a single goal in mind, Sun4udirect.com aims to create a unique holiday experience. Sun4u.com’s holy grail is to provide you, the customer, with a holiday that suits exactly-dates,times,places- providing choice with excellent value for money. This we achieve by using the most up to date systems and software. This software searches through thousands of flight seats (including charter and “low cost” airlines) and accommodation possibilities to ensure that we can offer you the most suitable holiday possible at the best possible price. “Dynamic packaging” brings much greater choice and greater flexibility.

Sun4udirect.com’s value is enhanced further by the fact that we do not sell through travel agents. Book with Sun4udirect.com and you cut out the middleman and all of their commission. This means better value for you – the customer.

Some more reasons why booking with Sun4udirect.com is the cleaver way to book your holiday.
We at Sun4udirect.com have hundreds of years experience with in the travel industry between us. We share a passion for the holiday destinations we offer and the service that we want our customers to enjoy. Whilst Sun4udirect.com offers a new concept in terms of value and choice , quality is still of the up most importance to us. You can rest assured that the accommodation you choose has been consistently monitored for quality and suitability. Whether you book on the phone or via the website you will be provided with information and advise first hand and not via a travel agent. With Sun4udirect.com you get the support of a dynamic team working to ensure that every aspect of your holiday is perfect for you.

Security-peace of mind.
Full protection is guaranteed when you book with us. Our holidays are protected by the Civil Aviation Authority, under the Air Travel Organisers Licence (ATOL) number 9251.(link to ATOL site).

If you book online you will benefit from “real time” pricing and availability. You can rest assured that your online payment is safe as we use the very latest secure server technology.

Browse and book 24hrs a day Or call 0844 482 4180

A relaxing and carefree holiday for you and your family is our top priority. Your protection is so important that we make it a condition of booking that you supply details of the insurance cover you have in place. We will be happy to help you with our specially designed travel insurance package, which will cover you for the duration of your holiday, is simple to understand and sensibly priced.

POLICY SUMMARY

This policy summary does not contain the full terms of your travel insurance policy, which can be found in the Policy Document

Insurer

Sun 4 U Direct travel insurance is underwritten by Europ Assistance Irish Branch and administered in the United Kingdom by Europ Assistance Holdings Ltd.

Type of Insurance and eligibility

This is a holiday insurance policy which is available to UK and EU residents of 6 months or more and registered with a local Doctor, and aged 85 or under at the time of issue.

Summary of Benefits

The significant features and benefits for each insured person are shown in the table below. These vary according to the cover option selected.

Section of Cover	Premier Cover	Excess	Economy Cover	Excess
Personal Assistance	£250	Nil	£250	Nil
Medical Emergency & Repatriation	£10,000,000	£65	£10,000,000	£100
Emergency Dental Treatment	£250	£65	£250	£75
Hospital Daily Benefit (£25 per day)	£800	Nil	£800	Nil
Additional Accommodation & Travelling Costs	£2,000	Nil	£2,000	Nil
Cancellation, Curtailment & Trip Interruption	£5,000	£65	£1,000	£75
ravel Delay (£20 first 12 Hrs, £10 each Subsequent 12 Hrs)	£300	Nil	n/a	n/a
Abandonment after 12 Hours	£5000	£65	-	-
Hijack (£50 per day)	£5,000	Nil	£5,000	Nil
UK Departure Assistance & Missed UK Connection	£500	Nil	£500	Nil
Missed Departure on the Outward Journey (Europe/Worldwide)	£500/£1000	Nil	£500/£1000	Nil
Personal Baggage (Optional)	£2,000	£65	£500	£75
Single Item Limit	£300	£65	£100	£75
Total Valuables	£300	£65	£100	£75
Business Sample/ Documents	£400	£65	n/a	n/a
Baggage Delay (after 12 hours) (after 48 hours)	£50 £100	Nil	£50 £100	Nil
Money & Passport Cash (Under 18 Years)	£500 £200 (£50)	£65 £65	£250 £150 (£50)	£75 £75
Personal Liability	£2,000,000	£65	£2,000,000	£75
Personal Accident Death	£20, 000	Nil	£5,000	Nil
Loss of one or more limbs, or total irrecoverable Loss of Sight in one or both eyes	£20, 000	Nil	£10, 000	Nil
Permanent Total Disablement	£20, 000	Nil	£10, 000	Nil
Legal Protection	£25,000	Nil	£10,000	Nil
Schedule Airline Failure	£5,000	£65	£1,000	£75

Important Health Requirements

Anyone insured on this policy requiring cover should contact our medical screening service if they have:

Been prescribed medication, received treatment, or attended consultations, investigations or follow-ups, for ANY medical or psychological conditions in the last 2 years;
EVER been prescribed medication, received treatment or had investigations for:
- A heart attack, angina, chest pain(s), palpitations or any other heart condition
- High blood pressure, blood clots, raised cholesterol, or circulatory disease
- Any form of stroke, TIA (transient ischaemic attack), or brain haemorrhage

If necessary, please go to www.healthcheck247.com or telephone them on 0845 618 0341 to declare any existing medical conditions. If your state of health changes between now and the date of travel, you may need to declare this information if you intend to continue with your trip.

The policy also contains conditions and exclusions if you need to cancel or curtail your trip, specifically relating to close relatives or anyone you will be staying or travelling with. Please ensure you read your policy document carefully.

Cancellation rights

If your cover does not meet your requirements, you may cancel cover within 14 days of receiving your insurance document/certificate and return all your documents for a refund of your premium, provided you have not travelled, made a claim or intend to make a claim. To cancel the policy contact Sun 4 U Direct on 0844 482 1795.

Making a claim

To claim, telephone 0844 338 5814, and ask for a claim form or download from www.eaclaims.co.uk/CTB. You should fill in the form and send it to Europ Assistance Travel Claims, Sussex House, Perrymount Road, Haywards Heath, West Sussex, RH16 1DN with all the information and documents we ask for.

You will need to obtain some information about your claim while you are away. Please refer to the Policy Document for details.

Making a complaint

If you are unsatisfied with any aspect of this policy or the service provided by your insurer, please write to:

The Quality Department, Europe Assistance Holdings Limited, Sussex House, Perrymount Road, Haywards Heath, West Sussex, RH16 1DN

If you are not satisfied with the final response you can refer the matter to the Financial Ombudsman Service.

Financial Services Compensation Scheme (FSCS)

For your added protection, the insurer is covered by the FSCS. You may be entitled to compensation from the scheme if it cannot meet its obligations. This depends on the type of business and the circumstances of the claim. Insurance cover is limited up to 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit.

Further information about the compensation scheme arrangements is available from the FSCS, telephone number 020 7892 7300, or by visiting their website at www.fscs.org.uk.

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