Bonus Breakaways, bonusbreakaways.com, Sun 4 U direct.com, Ski 4 U direct.com, Flywithusdirect.com, and
Sun 4 U, are trading names of Sun 4 U Limited.
Reg Office: East House 109 South Worple Way, London, SW14 8TN, Registered in England & Wales Company No: 05018737. Vat No: 833 0290 56
The following booking conditions form the basis of your contract with Sun 4 U Limited (“we”, “us”, “our”.) Please read them carefully.
Sun 4U Limited. Conforms to the UK Data Protection Act of 1998. For full details of our policy, please write to our Head Office at 4th Floor Guildhall Buildings, Navigation Street, Birmingham. B2 4BT.
All prices quoted and shown on your confirmation invoice are in pounds sterling. Basic holiday prices include:
- Return flights from and to the U.K. and your resort airport.
- Airport taxes and security charges.
- In-flight meals where specified.
- Accommodation and meal arrangements as detailed on your invoice.
- The services of our local agency or service centre.
- In-flight meals unless specified on your confirmation invoice.
- Holiday insurance. Having adequate insurance cover is a condition of booking with Sun 4U Ltd.
- Any applicable supplements for flights, meals, rooms and under occupancy of accommodation.
- Local charges for facilities such as sunbeds, safety deposit boxes and the hire of sports equipment.
- Provision of cots, meals and babysitting services for infants (all payable locally).
- Optional excursions and personal expenditure.
- Passport and Visa charges.
- Transfers to and from your resort airport and holiday accommodation unless booked and paid for in advance.
Where scheduled flights have been reserved on your behalf, note should be taken that these fares are fully non-refundable. Changes to reservations, including date of departure or return and names of passengers are usually not permitted. In the rare case that changes are permitted by the airline involved, then all charges imposed by the airline will be passed on to the client together with an administration charge of £25 per reservation. Meals are not always included on scheduled flights.
When booking any scheduled flight, it is strongly recommended that a Scheduled Airline Failure Insurance is taken out per passenger and paid for at the time of the reservation.
The infant and child reduction age limits apply to the child’s age at return from holiday - please indicate date of birth when booking.
It is important, if you have any disability, that you contact one of our experienced reservations staff prior to booking and bring it to their attention, so that the appropriate enquiries are made about the suitability of particular accommodation and resorts, and that you are fully satisfied that you have made the correct choice before you book your holiday. If we reasonably feel unable to properly accommodate your particular needs, we must reserve the right to decline your reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.
The price of your holiday was calculated on the basis of then known costs and exchange rates of £1 to €1.40. We reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. We will advise you of any error of which we are aware and of the then applicable price at the time of booking.
Once the price of your chosen holiday has been confirmed at the time of booking, we will only increase or decrease it in the following circumstances. Price increases or decreases after booking will be passed on by way of a surcharge or refund. A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause, if our costs increase or decrease as a result of transportation costs (e.g. fuel, scheduled airfares and any other airline surcharges which are part of the contract between airlines (and their agents) and the tour operator ) or dues, taxes or fees payable for services such as landing taxes, embarkation or disembarkation fees at ports or airports increasing or decreasing or our costs increase or decrease as a result of any changes in the exchange rates which have been used to calculate the cost of your holiday.
Even in the above cases, only if the amount of the increase in our costs exceeds 2% of the total cost of your holiday (excluding insurance premiums and any amendment charges), will we levy a surcharge. If any surcharge is greater than 10% of the cost of your holiday (excluding insurance premiums and any amendment charges), you will be entitled to cancel your booking and receive a full refund of all monies you have paid to us (except for any amendment charges) or alternatively purchase another holiday from us as referred to in clause 14 “If we change or cancel your holiday”. Although insurance (where purchased through us) does not form part of your contract with us or of any “package”, we will consider an appropriate refund of any insurance premiums you have paid us if you can show you are unable to use/reuse or transfer your policy in the event of cancellation or purchase of an alternative holiday. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
A refund will only be payable if the decrease in our costs exceeds 2% as set out above. Where a refund is due, we will pay you the full amount of the decrease in our costs.
You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to cancel or purchase another holiday. If you do not tell us that you wish to do so within this period of time, we are entitled to assume that you will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is the later.
We promise not to levy a surcharge within 30 days of the start of your holiday.
Please note, changes and errors occasionally occur. You must check the price of your chosen holiday at the time of booking.
Although we will always use our reasonable endeavors to pass on any such requests to the supplier of the services concerned, special requests cannot be guaranteed. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.
If you book more than 10 weeks before departure, we require a deposit of £100 per person, plus any applicable insurance premiums. The balance is due not less than 10 weeks prior to departure. If you book within 10 weeks of your departure date, we require full payment at the time of booking.
If we do not receive all payments due (including any surcharge where applicable) in full and on time, we are entitled to assume that you wish to cancel your booking. In this case, we will be entitled to keep all deposits paid or due at that date. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in clause 13 depending on the date we reasonably treat your booking as cancelled. An interest rate of 1% above the Bank of England will be charged for all monies not paid on time.
Once we have received your booking and all appropriate payments, we will, subject to availability, confirm your holiday by issuing a confirmation invoice. This invoice will be sent to the party leader. Please check this invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.
A binding contract between us comes into existence when we dispatch our confirmation invoice to the party leader. We both agree that English Law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (except as set out below). We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with under the ABTA Arbitration Scheme (if the Scheme is available for the claim in question - see clause 13) or by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any dispute, claim or other matter of any description which arises between us governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).
If you wish to change any aspect of your holiday after you have received a confirmation invoice, we will do our best to help, but this may not always be possible. Any requests for changes must be made in writing to our office. Where a change can be made, any costs or charges incurred or imposed by any of our suppliers must be paid, together with our applicable administration charge as set out below before the change can be made.
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|
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56 days or more |
£25 per name change |
£25 per person per each change |
41-55 days |
£30 per name change |
£30 per person per each change |
15-40 days |
£35 per name change |
£35 per person per each change |
Less than 14 days |
£50 per name change |
£50 per person per each change Although cancellation charges may apply |
If you change the number of people in your booking, your holiday price will be recalculated for the new party size and you will be re-invoiced accordingly. Changes to any aspect of your holiday while you are abroad are subject to availability and must be paid for in resort. We do not offer a Snow guarantee, therefore if you do cancel due to lack of Snow in resort it will be as per cause 13.
Once your holiday has been confirmed we begin to incur costs on your behalf, for which a charge will be made should you subsequently cancel your holiday. The cancellation date is the date that we receive written notice of cancellation in our office, signed by the lead passenger. We strongly recommend that you use the Recorded Delivery service and send it to our Customer Services Department at the following address: Sun 4U Ltd, 4th Floor Guildhall Buildings, Navigation Street, Birmingham. B2 4BT. You will then receive a cancellation invoice within two weeks. If you do not received this within this time you must let us know.
Please note, where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding insurance premiums and amendment charges. Insurance premiums and amendment charges are not refundable in the event of the person(s) to whom they apply cancelling.
More than 56 days |
deposit |
29 - 55 days |
50% |
15 - 28 days |
75% |
0 - 14 days |
100% |
In addition to the above, if one or more of your party cancels, we may add a supplement to cover the cost of under-occupancy of rooms or other costs arising from the change. If you have to cancel for any reason covered by your insurance policy, you may be able to reclaim your cancellation charges, excluding the non-refundable insurance premium and less any applicable excess. If any member of your party is unable to travel, and wishes to transfer their place to someone else, if a name change is possible the necessary amendment charge and all other charges imposed by any of our suppliers (if any) must be paid in full before the change can be made.
It is a condition of booking with us that you must take either our own holiday insurance or an equivalent policy that provides you with as much or more cover. If you do not take our insurance, we will ask you to provide details of your alternative cover within 14 days of making your booking. Should you not provide these details, we reserve the right to cancel your booking and provide a full refund. Our comprehensive insurance policy covers most eventualities, but if you require extra cover, it is your responsibility to make the necessary arrangements. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check alternative insurance policies.
We start planning the holidays we offer many months in advance. Occasionally, we have to make changes to and correct errors in holiday information and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. Most changes are minor. Occasionally, we have to make a “significant change”. Significant changes are likely to include the following changes when made before departure;
- Change of U.K. departure airport (except between the London airports of Heathrow, Stansted, Luton and Gatwick) to one which is significantly more inconvenient for you.
- Change of resort airport.
- Change of your time of departure or return home by more than 12 hours.
N.B. In order to maintain competitive pricing, the tour operator reserves the right to consolidate aircraft, therefore no rights to compensation or cancellation will apply due to a flight change of less than twelve hours.
- Change of resort for the whole or a major part of the time you are away
- Change of accommodation to that of a lower Sun 4ULtd. standard for the whole or a major part of the time you are away. If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:-
- (for significant changes) accepting the changed arrangements
- purchasing an alternative holiday from us, of a similar standard to that originally booked if available. We will offer you at least one alternative holiday of equivalent or higher standard for which you will not be asked to pay any more than the price of the original holiday. If this holiday is in fact cheaper than the original one, we will refund the price difference. If you do not wish to accept the holiday we specifically offer you, you may choose any of our other then available holidays. You must pay the applicable price of any such holiday. This will mean your paying more if it is more expensive or receiving a refund if it is cheaper.
- cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us. Should you decide to cancel your booking, you must do so within 3 days of the notification of the change (2 days if departure is within 7 days). Please note, the above options are not available where any change made is a minor one.
If we have to make a significant change or cancel, we will as a minimum where compensation is due pay you the compensation payments set out in the table below depending on the circumstances and when the significant change or cancellation is notified to you subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or if the change made is a minor one. A minor change is any change which, taking account of the information you have given us at the time of booking or which we can reasonably be expected to know as a tour operator, we could not reasonably expect to have a significant effect on your confirmed holiday
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More than 56 days |
£0 |
43 to 55 days |
£10 |
29 to 42 days |
£20 |
15 to 28 days |
£30 |
0 to 14 days |
£40 |
Very rarely, we may be forced by "force majeure" (see clause 17) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.
(1) We promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).
(2) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: - ‑ the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or ‑ the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or ‑ 'force majeure' as defined in clause 17
(3) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us and we have not agreed to arrange them andany excursion you purchase in resort. In addition, regardless of any wording used by us in any of our marketing or promotional material or mediums or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.
(4) The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the holiday in question.
(5) Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention or regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air, the Athens convention for international travel by sea). Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. Copies of the applicable International Conventions and Regulations are available from us on request.
(6) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description
- Which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or
- Which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses.
(7)You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out in clause 25 below. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.
(8) If you or any member of your party suffers illness, injury or death, through misadventure, as a result of an activity which does not form part of your contracted holiday arrangements, we will provide you with all reasonable assistance. This assistance may include our making a contribution towards your initial legal costs in taking action against the person(s) responsible providing you request this within 90 days of the incident in question. All assistance (financial or otherwise) is subject to our reasonable discretion and a maximum total cost to ourselves of £5,000 per booking form. If you are entitled to have any costs and expenses arising from such an incident met by or from any insurance policy or if you obtain a costs order against anyone in relation to the incident, you must repay to us the costs and expenses we spend in assisting you.
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 16(1) as a result of "force majeure". In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
If your behaviour, or the behaviour of any member of your party, during any element of your holiday (including all transport) is considered to be likely to cause distress, danger or annoyance to any other customers, property or any third party by any person in a position of authority (such as a pilot or hotel manager) we and the supplier of the service concerned reserve the right to immediately terminate your holiday. In such a situation we will not be liable to pay any compensation, refunds or costs incurred. In the interests of the safety and comfort of our customers, we also reserve the right to refuse to accept future bookings from any customer who, in our opinion, has behaved in an unacceptable manner.
A full British passport presently takes approximately 3 weeks to obtain. If you or any member of your party is 16 or over and haven't yet got a passport, our recommendation is that you should apply for one at least 6 weeks before your holiday. The UK Passport Service has to confirm your identity before issuing your first passport and from October 2006 will ask you to attend an interview in order to do this. Requirements may change and you must check the up to date position in good time before departure. Information on health is contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health office and most Post Offices. You must hold a valid passport, together with all the necessary visas or other documentation required for entry into or exit from the country of origin or destination. As from October 1998, all children under sixteen will require their own passports, unless they are already on an adult’s passport. Children can no longer be added to their parents passports. If you are in any doubt as to the validity of your passport or vaccination requirements, it is your responsibility to make the necessary inquiries with the relevant tourist offices or embassies. If you have booked car hire, you must take your voucher, as well as your Driving License and a valid credit card with you to obtain your car. This is a strict condition of booking. In the unlikely event of any difficulty in obtaining your car, you must immediately contact the local car supplier or our Head Office. If this is not possible, you should take a taxi to your destination (keeping the receipt) and contact the local car supplier as soon as possible.
It is imperative that you confirm your inbound flight details either with the local office noted on your itinerary (not the airport authorities) or our Head Office, not more than 48 hours (72 hours in the reconfirmation period falls over a bank holiday) and not less than 12 hours prior to the previously notified flight time. We cannot accept liability for clients who fail to comply with this condition, and, due to a flight change, miss their return flight.
Your tickets are normally issued ten days prior to departure. However we reserve the right to issue tickets at the departure airport.
We cannot be held responsible if you arrive late for the specified check-in time for the flight, or, for the loss by you of your travel documents. A charge of £5 per person (to a maximum of £25 per booking) will be made for ticket re-issue.
The flight information quoted is for guidance only and is subject to alteration by events outside our control, such as alterations by airlines or airports. Your travel documents contain the latest information.You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been despatched - we will contact you as soon as possible if this occurs.
We are not always in a position to confirm the airline, aircraft type and airport of destination which will be used in connection with any flight included in your holiday. When this information is provided at the time of booking or subsequently, it is subject to change. Any such change will not entitle you to cancel or change to other arrangements without paying our normal charges.
Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 6. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users' Council on 020 7240 6061 www.auc.org.uk.
All our descriptions of areas, resorts and accommodation are as accurate and up-to-date as possible and often based on the first-hand experience of our staff. However, please bear in mind that hoteliers, shopkeepers, nightclub owners etc. may withdraw certain facilities temporarily or otherwise. Whilst we do our best to keep our customers advised of any such significant changes, these are unfortunately beyond our control and we cannot accept liability for them. Many overseas resorts are still being developed and as such some building work may be taking place although we have endeavoured to select accommodation in areas where any disruptive constructive work is unlikely. If the presence of any construction work is notified to us prior to your departure, and we consider it appropriate, we will do our best to let you know as early as possible.
You should also accept that the way of life in your resort may be very different from that in the U.K., whether it be the local food and customs or the more leisurely lifestyle and different attitudes of the local people. Ants, cockroaches and mosquitoes thrive in warmer climates and while harmless, may prove a nuisance. You may also experience disruption to water or electricity supplies, or require minor repairs as appropriate. If you are dissatisfied with any aspect of your holiday, please contact our local office/contact center, who will do their utmost to sort things out.
In the unlikely event that a problem should arise, you must immediately contact our local office/agent so that we can attempt to resolve the matter on the spot. If the problem cannot be sorted out there and then, you must ensure that you complete a report form, to be signed by yourselves and the local office or agent. If the local office or agent is unavailable or does not rectify matters, you must contact our office in the U.K. to give us an opportunity to rectify any problem. The emergency telephone number is provided on your documentation. Failure to do this may prejudice any claim.
You should then send a copy of this report to our office in the U.K., with an accompanying letter where necessary, within 28 days of your return to the U.K. We will investigate the complaint on your behalf and a full and precise response (together with an offer of compensation where we consider appropriate) will follow within 28 days, provided we have been able to investigate your complaint fully in that time.
Any complaints that we receive after the 28 day period or any complaints that are not accompanied by a relevant office or agents report may be prejudiced.
Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions (see clause 10 (6)). Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.
We hold an Air Travel Organiser's Licence issued by the Civil Aviation Authority (ATOL number 9251.) This means the air holidays we offer are ATOL protected. In the unlikely event of our insolvency, the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk. If your holiday does not include flights, ABTA will financially protect your holiday in the same way except where your contracted arrangements with us do not include transport to and from the UK. In this case, if already abroad, you will be returned to the point where your contracted arrangements with us commenced.
Please note, the information and prices given may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of the information and prices displayed at the time of booking, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking. We reserve the right to decline any booking if we consider the price displayed to be incorrect.
Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may sometimes be lower.
